Our warehouse is based in Sydney and due to current Covid cases, we are working at a reduced capacity, so please expect some delays in dispatching orders until things return to normal. We appreciate your patience in these crazy times.
DELIVERY WITHIN AUSTRALIA
We dispatch from our warehouse in Sydney, via Australia Post eParcel. We are doing our best to dispatch all orders received before 11am on the same day, however due to current restrictions we are sometimes reduced to skeleton staff and this may not be possible.
For estimated delivery times to your destination, please refer to the Australia Post website directly.
Here is a general guide, however please refer to the link above for your destination specific estimate:
- Standard (2-7 Business Days) - $16.90
- Express (1-5 Business Days) - $29.90
- FREE STANDARD SHIPPING WHEN YOU SPEND OVER $150
- EXPRESS SHIPPING WHEN YOU SPEND OVER $300
(Utilizing Australia Post eParcel Service)
INTERNATIONAL SHIPPING
We ship internationally (to most countries) utilizing Australia Post International Parcel Delivery Service.
Shipping rates are calculated at Checkout. Delivery can take more than 6 days. You will be given an email or text message once your order is delivered with a tracking number that you will be able to trace.
If you get to Checkout and it does not allow your address to be processed, this means that we do not currently deliver to your country. Please feel free to send us an email enquiry and we can confirm this: hello@hendeer.com.
Please note that any custom’s fees (such as duties and taxes) incurred by your country are the responsibility of the customer and will not be refunded by HENDEER. We encourage you to contact a local custom’s agent for more information.
PROCESSING TIMES
- Orders placed before 11:00am AEST (Monday-Friday) will be dispatched same day.
- Orders placed after 11:00am AEST (Monday-Friday) will be dispatched next business day
***Please note we are closed on NSW Public Holidays, so if an order is received after 11:00am the day before a public holiday, it will be dispatched on the first day of normal trading after a Public Holiday.
DELIVERY TIME FRAMES
The above timeframes are to be used as a guide only and will commence from the date of dispatch. HENDEER will do its utmost to meet the indicated delivery timeframes, but is not held responsible for any delay caused by Australia Post or any delivery contractor. Once your item is dispatched you should receive an email or text with your tracking number. You can then go to the Australia Post tracking page to track your item’s delivery.
If delivery is attempted and nobody is available to accept the parcel, in most cases a card is left at your premises and the parcel will then be held at your local postal facility for a limited time. If you are not contactable and your parcel is unable to be delivered within 5 days (on average), it will be returned to us and we will then be in contact to arrange an alternative delivery. ***Please note that you may incur additional shipping charges should this occur (even if we are offering FREE delivery on other orders).
DAMAGED, FAULTY OR MISSING GOODS
We take great pride and care in packing our products suitably, ensuring that they arrive to you in pristine condition. However, sometimes we miss things, or unfortunately items can be damaged during transit and delivery. We apologise if you have received an item not in perfect condition. Should this occur, your item will be replaced upon receipt of the returned damaged goods.
Prior to returning any damaged or faulty items, please email an image, order number and details of the damage or fault to hello@hendeer.com. We ask that you please wait for our confirmation before returning the damaged item/s to the address we will provide you via email.
In the unfortunate event that an item is lost in transit, please contact us to investigate the circumstances. Once confirmed, a replacement item will then be arranged.
CHANGES TO YOUR ORDER
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order (or “Checking Out”). In particular, we recommend double checking your email address and delivery address.
It is important to also check auto fill details on 3rd party payment provider platforms (like Apple Pay, Shop Pay, Google Pay, Paypal & Afterpay, etc).
In the event that your delivery is returned to us due to incorrect delivery address details, please note that this will then require re-delivery which could incur a fee (even if we are offering FREE delivery on other orders).
Please note: we reserve the right to cancel any order at any time.
